Terms and conditions

GENERAL CONDITIONS

These general conditions define and govern the use of the site www.mangiamonfra.it (hereinafter the "Site") and the sale of products and online services offered on the Site (hereinafter the "Services") by Mangia Monfrà by Roberto Massa. with registered office in Bolzano Novarese (NO), via Frera 32, Tax Code… ... Part. VAT IT02627030030 (hereinafter "Mangia Monfrà" or also the "Company"), to the user (hereinafter the "Customer" or "User"). The use of the Services and / or the Site implies full acceptance without reservation of the following general conditions of sale (hereinafter the "General Conditions").

The General Conditions are to be considered valid and effective until they are modified and / or integrated by Mangia Monfrà on the Site. Any changes and / or additions to the General Conditions will be effective from the date of publication on the Site and will apply to sales made from from the relative. The latest updated version of the General Conditions is the one available in the specific section of the Site.

BUYER'S OBLIGATIONS

It is expressly forbidden to provide false data and / or use the identity of another person in the registration process which is essential for the execution of the sales contract and related communications. The name and email address provided by the customer must be real and all data must be true and up to date.

By placing an order on our site, the customer guarantees that he is:

  • legally capable of being bound by contracts;

  • be over 18 years old;

  • be resident in one of the countries served;

  • access our site from the country itself.

In case of orders placed through the website www.mangiamonfra.it, it is mandatory to read and accept the Terms and Conditions before sending a purchase order. Acceptance will be made by registering the relevant profile on the website. If acceptance is not given, the order cannot be completed.

PRODUCTS

The images of the products and the information contained in the information sheets correspond to the real characteristics of the products, as indicated by the Manufacturer or the Supplier to the Seller. It is understood that any divergence between what is published on the website www.mangiamonfra.it and the reality will not be attributable to Mangia Monfrà which will not be responsible for the truth of the information provided by the Manufacturer or the Supplier. The photographs presenting the products and the technical data sheets will not be an integral part of the contractual framework and cannot in any case be considered as the responsibility of Mangia Monfrà. The technical data sheets and the images of the products are made available by the Producers and Suppliers, therefore Mangia Monfrà will decline any responsibility regarding their content and the actual correspondence with the reality of what is described therein. The products will not be provided on trial. The Customer will be responsible for the choice of the products ordered. The information provided on or through this site must be used for simple general information purposes and not as a substitute for any form of advice. Decisions based on this information are made by the client at his own risk and on his own behalf. No rights can be inferred from the information contained on this site. Mangia Monfrà provides accurate, complete and updated information, however, it does not guarantee the information obtained on the website www.mangiamonfra.it because it has been provided by third parties.

 

In the case of purchase of 3 or 6 boxes, the boxes will be sent by delivering one box per month for the months purchased.

 

PRICES AND METHOD OF PAYMENT

The prices published on the Site include VAT.

The payment methods accepted for orders are by credit card, PayPal and / or bank transfer.

Mangia Monfrà reserves the right to change the price of the Products at any time. It is understood that the amount charged to the Customer will be that indicated in the order summary, displayed by the Customer before placing the order, and that any changes (increase or decrease) subsequent to the transmission of the order will not be taken into account. .

BILLING

The invoice will be issued as soon as the order is completed and payment has been made. Mangia Monfrà will issue an invoice with the amount of the order placed. By accepting the general conditions of sale, the Customer accepts and authorizes the processing and communication of the related data.

PAYMENTS IN ELECTRONIC FORM

Payments made by credit card, or other electronic forms, will be made through a secure connection, using the Visa, Mastercard and PayPal service. The Customer will pay for purchases with a Credit Card without sharing financial information with Mangia Monfrà, who therefore cannot be held responsible for any fraudulent use of the card in question. For any information, visit www.visa.com , www.mastercard.com , PayPal.com .

 

TERMS OF DELIVERY

The delivery of the boxes is exclusively intended for the territory of the Italian Republic, with the exception of the Republic of San Marino and the Vatican State, Austria, Belgium, Germany, Luxembourg, the Netherlands, France except Corsica, the United Kingdom, Spain, Switzerland and Denmark.

After receiving the order and confirming the payment, the order will be placed in the list of boxes to be prepared for the following month. If the Customer pays by bank transfer, the order will not be shipped until the payment is received on the Mangia Monfrà bank account.

Delivery will be made to the address chosen by the Customer. It is understood that the Customer exempts Mangia Monfrà as of now from any liability related to incorrect delivery in the event of failure to promptly modify the data of his account by the User.

The delivery of goods, ordered directly on www.mangiamonfra.it will be delivered by courier, operated in collaboration with the best national couriers. Delivery times depend on the place of destination of the goods.

The order will be processed starting from the 5th (5th) of the month following the purchase. Any subsequent deliveries will take place on a monthly basis, always starting from the 5th (five) of the month following the month of the box.

Delivery will be made within 2/3 working days from the order fulfillment in all Italian regions, with the exception of Sicily, Calabria and Sardinia where delivery will be made within 4/5 working days from the evasion of the order. order. Maximum 10 days for abroad.

In case of delivery delays due to force majeure and / or occasional events, the customer service of www.mangiamonfra.it will promptly inform the customer.

COST OF DELIVERY

Free shipping for purchases over € 75 for Italy for purchases below this amount is € 6.90. For Austria, Belgium, Germany, Luxembourg, Netherlands, France except Corsica, United Kingdom, Spain, Switzerland and Denmark it costs € 19.90 for 1 month of box, € 53.70 for 3 months of box (€ 17.90 per month) And € 95.90 for 6 months of box (€ 15.90 per month).

If you are thinking of buying one or more products to be shipped to different addresses, for example, a box for you and one for your friend, please contact us online! We have customized discounts for multiple shipments!

TRACEABILITY OF SOLD PRODUCTS

Total traceability of the items sold is guaranteed on all products managed by Mangia Monfrà and especially those regulated by regulations.

PACKAGING DETAILS

We ship the products in boxes created to protect the integrity of the packages. Most products are shipped vacuum-packed.

The boxes will then be placed inside sealed cardboard boxes.

 

RETURN POLICY

Upon receipt of the first box, the new Customer has the right to send Cancellation for the Subscription Service of 3 or 6 boxes, by the 25th day of the month in which he received the first box.

In this case and with 3 or 6 month subscriptions, Mangia Monfrà will reimburse the new Customer the difference between the value of the chosen subscription (paid in full in advance when ordering) and the expected cost of the box sent, indicated in the value of the one (1) month subscription.

In the event that a damaged package is received, the Customer must ensure that the products inside are not.

If they are (e.g. broken bottles, open food boxes), the Customer must send a photo and send it to hello@mangiamonfra.it . This will allow us to evaluate the problem for a possible new free shipping.

In case of lack of a product within the shipment, or of a broken or expired product, the Customer must notify Mangia Monfrà within 7 days from the date of receipt of the order to hello@mangiamonfra.it .. In case of failure to notify , no complaints will be accepted after the indicated period.

 

RIGHT OF WITHDRAWAL

Sales of products via the Internet are governed by Legislative Decree 206/2005 (Consumer Code) and by Legislative Decree 21 February 2014, n. 21, which implements Directive 2011/83 / EU on consumer rights.

Pursuant to articles 52 et seq. of the Consumer Code, the Customer who plays the role of consumer has the right to withdraw from the subscription service purchase contract, without giving any reasons, within the term of 14 (fourteen days) calendar ("Withdrawal Period") subject to the exceptions referred to in Article 59 of the Consumer Code.

The Withdrawal Period expires after 14 (fourteen) days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires the first box;

To exercise the right of withdrawal, the Customer must inform Mangia Monfrà of his decision to withdraw. To this end, the Customer must send Mangia Monfrà, before the expiry of the Withdrawal Period, a written communication showing, as a reference, the order number referred to in the order confirmation via certified e-mail (PEC) to: robertomassa73 @ pec.it

The Customer must also send the Products purchased to the following address, using a carrier of his choice, within 14 (fourteen) days from the date of communication of the withdrawal.

Mangia Monfrà - via Frera 32, 28010 Bolzano Novarese (NO)

Pursuant to article 57, paragraph I of the Consumer Code, the costs and risks associated with the return of the Products are charged to the Customer.

The Customer must include a copy of the order confirmation in the package.

For all procedures for exercising the withdrawal, the Products must be returned intact and properly packaged, preferably in their original packaging, accompanied by any accessories. For any further information, contact customer service at hello@mangiamonfra.it.

In accordance with art. 56, paragraph III of the Consumer Code, only after the return of the Products, Mangia Monfrà will, as soon as possible and in any case within 30 (thirty) days of receipt of the goods, reimburse the Customer the sums paid for the Products, including delivery costs, where applicable. Mangia Monfrà reserves the right not to proceed with the refund in the event that the Products are returned undamaged and / or not properly packaged. The refund amount will be credited to the same payment method used for the purchase, unless otherwise agreed with the Customer.

 

PROBLEMS IN NAVIGATING THE SITE

The Customer must independently equip himself with equipment and programs suitable for connection to the Internet. If the Customer is no longer able to view part or all of the website www.mangiamonfra.it, no charge or liability can be attributed to Mangia Monfrà.

Mangia monfrà does not guarantee that the www.mangiamonfra.it site will function without errors or interruptions. Uses of this website that could prevent its use by other Internet users, compromise its functionality and / or affect the information provided on the site or through it or the underlying software are prohibited. Mangia Monfrà will not be held responsible for any damage, direct or indirect, deriving in any way from accessing this site and / or (from the use of) information provided on or through the site. Mangia Monfrà reserves the right to modify the information provided by the website www.mangiamonfra.it or through it, including the terms of this Disclaimer, at any time and without notice. Mangia Monfrà will not be held responsible for the content of external websites that have a link to this site or that link to this site.

 

 

MAJOR FORCE

Mangia Monfrà will not be held responsible towards the Customer for delays or failure to fulfill contractual obligations caused, directly or indirectly, by causes of force majeure beyond its control, such as for example: natural phenomena of particular intensity, events warfare, strikes, unforeseen restrictions ordered by the authorities, etc. In such cases, the interested party will notify the event promptly to Mangia Monfrà. In any case of force majeure, the parties will have the right to cancel the order contract or request its execution within a deadline to be set.

LIMITATIONS OF LIABILITY

Mangia Monfrà assumes no responsibility for inefficiencies attributable to force majeure which prevented, in whole or in part, the execution of the sales agreement within the agreed time.

Mangia Monfrà will not be liable to any party for damages, losses and costs incurred as a result of the failure to execute the sales agreement for the reasons mentioned above, or for damages, losses and costs incurred as a result of use. or the impossibility of using the purchased products, since the Customer is entitled only to a refund of the price paid, excluding any shipping costs.

Mangia Monfrà cannot be held responsible for the loss or damage suffered by the Customer due to delays, slowdowns and interruptions of the e-commerce service, if such events do not depend on their conduct or are caused by the malfunction of the telecommunications services.

Mangia Monfrà cannot be held responsible for delays in the execution of the purchase order or for the non-execution of the same, if such situations were caused by impediments beyond its control. The description of the products on the site has a purely commercial purpose and does not imply any recognition and certification of the actual effectiveness of the products.

Mangia Monfrà also does not guarantee the real validity and usefulness of the products on the site and therefore cannot be held responsible for the non-occurrence of the effects reported in the descriptions and / or on the packaging.

Mangia Monfrà is not responsible for damage caused by improper use of the products on the site.

SUSPENSION OF THE SERVICE

Mangia Monfrà reserves the right to suspend the visibility of the site in all or even part of its functions in relation to all the needs related to its efficiency and safety. In these cases, Mangia Monfrà, except for reasons of particular urgency, will notify customers by any means deemed suitable and as soon as possible.

 

The Customer acknowledges and accepts that, in the event of a violation by the Customer of the law, of the rights of third parties or of these General Conditions, Mangia Monfrà may at its complete discretion suspend or interrupt the Service, close the Customer's account, prevent the '' access to the Site and / or take any other action useful to protect the current or potential rights and interests of Mangia Monfrà.

Mangia Monfrà reserves, in any case, the right to suspend or interrupt the Service or to refuse or cancel orders that come from:

  • by a Customer with whom it has an ongoing legal dispute;

  • by a user who has previously violated these General Conditions;

  • by a Customer who has been involved in fraud of any kind and, in particular, in fraud relating to payments by credit card;

  • by Customers who have released false, incomplete or in any case inaccurate identification data.

Access to the Site may also be temporarily suspended in the event of technical problems or to ensure its maintenance. Such interruptions will be promptly notified on the Site. At any time Mangia Monfrà may make improvements and / or changes to the Site and to the Services if this is necessary for technical reasons or for compliance with current legislation.

Mangia Monfrà also reserves the right to cease, in whole or in part, the provision of Services at any time and with reasonable notice in order to allow Customers to use the orders sent. Upon the occurrence of the aforementioned hypothesis, Mangia Monfrà will promptly act to notify Customers via e-mail of the interruption of the Services by means of a notice on the Site.

PRIVACY

Mangia Monfrà respects and protects the privacy of its Customers by adopting all appropriate and necessary security measures for Personal Data, as required, among other things, by the legislation, including Community legislation in force.

To find out how Mangia Monfrà uses the personal data of customers, please read the Cookie Policy and the Privacy Policy.

 

ASSIGNMENT

The Customer may not transfer to third parties, either in whole or in part, the rights and obligations arising from these General Conditions.

Mangia Monfrà may at any time assign to third parties, in whole or in part, the rights and obligations arising from these General Conditions.

 

JURISDICTION AND APPLICABLE LAW

The sales contract between Mangia Monfrà and the Customer is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this remote sales contract, the territorial jurisdiction will be exclusively that of the Court of Novara.

ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the General and Payment Conditions. Therefore, pursuant to art. 1341 and 1342 of the Civil Code, the Customer declares to have carefully read the General Conditions listed above in all its points and, after careful reading, to expressly accept all the points.

Eat Monfrà di Massa Roberto

Registered office:

Via Frera, 32

28010 - Bolzano Novarese (NO) - Italy

Fiscal Code

VAT number IT02627030030

Tel +39 339 4470158

Operational Headquarters:

via Dante Alighieri 144,

20096 Limito di Pioltello (MI) - Italy

hello@mangiamonfra.it - www .mangiamonfra.it - ​​PEC robertomassa73@pec.it